Effective Date: 27/08/2025
BIMA Sulabh (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with us through our website, WhatsApp Business account, or other communication channels.
Company Details:
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Name: BIMA Sulabh
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Address: Moti Baug, Chembur, Mumbai 400071, India
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Email: bimasulabh@gmail.com
1. WhatsApp Usage
We use WhatsApp Business as one of our primary communication channels. By choosing to connect with us via WhatsApp, you consent to us collecting and processing the information you share through WhatsApp, subject to this Privacy Policy.
2. Data We Collect
When you communicate with us via WhatsApp, our website, or other channels, we may collect:
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Your name, phone number, and email address (if provided).
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Messages, images, documents, or other content you share voluntarily.
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Technical information, such as communication timestamps and metadata.
We do not request or store sensitive information unless you provide it voluntarily and explicitly.
3. How We Use Your Data
We collect and process your data for purposes including:
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Responding to inquiries and customer service requests.
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Providing product or service information.
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Sending updates, reminders, and transactional notifications.
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With your explicit opt-in consent, sharing promotional or marketing communications.
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Improving our services and communication processes.
4. Data Sharing & Third Parties
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Your data may be shared with third-party service providers or integration partners (such as WhatsApp, Meta, or customer support platforms) for communication and operational purposes.
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WhatsApp processes your data in accordance with its own WhatsApp Privacy Policy.
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We do not sell or rent your personal data to third parties.
5. Consent & Marketing Messages
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We obtain your explicit opt-in consent before sending you any marketing or promotional messages on WhatsApp.
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You may withdraw consent at any time by replying STOP on WhatsApp or emailing us at bimasulabh@gmail.com.
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You will continue to receive necessary transactional or service-related communications even if you opt out of marketing.
6. Data Protection & Retention
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We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
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Your data is retained only as long as necessary for the purposes outlined above or as required by law.
7. Compliance with Laws
We comply with all applicable data protection laws, including but not limited to:
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India’s Digital Personal Data Protection Act, 2023 (DPDP Act)
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The General Data Protection Regulation (GDPR), if you are located in the EU/EEA
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Other relevant local and international data protection frameworks
8. Your Rights
Depending on your jurisdiction, you may have the right to:
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Access and request a copy of your personal data.
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Request correction or deletion of your data.
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Withdraw consent at any time.
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File a complaint with your local data protection authority.
To exercise your rights, please contact us at bimasulabh@gmail.com.
9. Third-Party Links & Services
Our website and WhatsApp communications may include links to third-party services. We are not responsible for their privacy practices. Please review their policies before sharing personal data.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on our website with a revised effective date.
11. Contact Us
If you have questions or concerns regarding this Privacy Policy, you can contact us at:
BIMA Sulabh
Moti Baug, Chembur, Mumbai 400071, India
📧 Email: bimasulabh@gmail.com